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Administering Cisco Contact Center Enterprise 500-442 Exam Questions

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Question #1 (Topic: demo questions)

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default –routed rather than errors in call type reports? (Choose two.)

A.
Use script end node instead of release call.
B.
Configure default labels for each skill group.
C.
Configure default labels for each dialed number.
D.
Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input. 
Correct Answer: C, D
Question #2 (Topic: demo questions)

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

A.
To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat
B.
To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
C.
To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
D.
To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
E.
To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
Correct Answer: A, B
Question #3 (Topic: demo questions)

Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

A.
utils dbreplication status
B.
show dbreplication status
C.
 utils replication status
D.
show replication status 
Correct Answer: A
Question #4 (Topic: demo questions)

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A.
The system continues to operate but with only one call router in simplex mode.
B.
The private network data is rerouted automatically over the visible network.
C.
Both call routers go active and attempt to split the system until the private network is restored
D.
The system stops routing calls because it cannot function without a private network.
Correct Answer: A
Question #5 (Topic: demo questions)

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

A.
Percent Allocation
B.
Skill Group
C.
Precision Queue
D.
Call Type
Correct Answer: C, D
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