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ITIL 4 Specialist: Business Relationship Management (ITIL-4-BRM) ITIL-4-Specialist-Business-Relationship-Management Exam Questions

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Question #6 (Topic: Demo Questions)

What is the LOWEST level at which capability criteria related to practice automation is typically defined?

A.
Level 1
B.
Level 3
C.
Level 4
D.
Level 5
Correct Answer: C
Explanation:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.
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