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ITIL 4 Specialist: Plan Implement and Control (ITIL-4-PIC) ITIL-4-Specialist-Plan-Implement-and-Control Exam Questions

Question #6 (Topic: Demo Questions)

What is the primary goal of the Change Enablement process in ITIL?

A.

To ensure that all changes are recorded and managed

B.

To minimize the risk of disruption to IT services

C.

To maximize the number of successful changes

D.

To automate the change approval process

Correct Answer: B

Question #7 (Topic: Demo Questions)

Which of the following best describes the purpose of Change Enablement in ITIL?

A.

To restore service operation after an incident

B.

To ensure changes are made with minimal disruption to services

C.

To provide a framework for service desk operations

D.

To define service level agreements with customers

Correct Answer: B

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